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Privacy Policy

Effective Date: 17/10/2025
Last Updated: 17/10/2025

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Welcome to Pick Up the Paws, your trusted UK-based online pet shop. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with us via our website or services.

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Who We Are

Pick Up the Paws
Website: www.pickupthepaws.co.uk
Email: support@pickupthepaws.co.uk
Data Controller: Pick Up the Paws 
Registered Address: 6 Straw Plait Way, Arlesey, Bedfordshire, SG156 SJ

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What Personal Data We Collect

We may collect the following types of information:

A. Information You Provide

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Order history

  • Payment information (processed securely via third-party providers – we do not store card details)

B. Information We Collect Automatically

  • IP address

  • Browser and device type

  • Pages visited and time spent on site

  • Cookies and tracking information (see our Cookie Policy)

 

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Manage your account and respond to enquiries

  • Provide customer support

  • Send order confirmations and delivery updates

  • Send promotional emails (only with your consent)

  • Improve our website and services

  • Detect and prevent fraud or misuse of our services

  • Comply with legal or regulatory obligations

 

Legal Bases for Processing

Under the UK GDPR, we must have a lawful basis to process your personal data. We rely on the following:

  • Performance of a contract – to process your orders and deliver products

  • Consent – for marketing communications and use of non-essential cookies

  • Legal obligation – to comply with tax, accounting, and legal requirements

  • Legitimate interests – for analytics, improving our service, and preventing fraud

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Marketing Communications

We will only send you marketing emails if you have actively opted in. You can withdraw consent at any time by:

  • Clicking the “Unsubscribe” link in any email

  • Updating your preferences in your account

  • Emailing us at sarah@pickupthepaws.co.uk

We never share your personal data with third parties for their own marketing.

 

Sharing Your Information

We do not sell your personal data. We may share it with:

  • Service providers: e.g., payment processors (Stripe, PayPal), delivery partners (Royal Mail, DPD), and customer support platforms

  • IT and hosting providers: to operate our website securely

  • Legal and regulatory bodies: if required by law or to protect our legal interests

All third parties we work with are required to handle your data in compliance with data protection law.

 

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure the site works properly

  • Analyse visitor behaviour and improve the user experience

  • Track marketing performance (e.g., Google Analytics, Meta Pixel)

We will ask for your consent to use non-essential cookies when you first visit our website. You can manage your preferences or withdraw consent at any time.

View our full Cookie Policy for more details.

 

How Long We Keep Your Data

We will retain your personal data only for as long as necessary to:

  • Fulfil the purposes we collected it for (e.g., completing your order)

  • Comply with legal, tax, or regulatory requirements

  • Resolve disputes and enforce agreements

Typically, we retain order and account information for 6 years to comply with HMRC requirements.

 

Your Rights Under UK Data Protection Law

You have the right to:

  • Access a copy of the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (in certain circumstances)

  • Object to or restrict how we use your data

  • Withdraw your consent at any time (where consent is the basis for processing)

  • Request transfer of your data to another provider (data portability)

To exercise your rights, please contact us at support@pickupthepaws.com.

You also have the right to lodge a complaint with the UK’s data protection authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

 

Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from children.

 

International Data Transfers

If we transfer your data outside the UK (e.g., to cloud providers or tools based overseas), we ensure appropriate safeguards are in place, such as:

  • UK-approved Standard Contractual Clauses

  • Providers certified under international frameworks (where applicable)

 

How We Protect Your Data

We implement appropriate technical and organisational security measures, including:

  • SSL encryption for data transmission

  • Secure servers and encrypted databases

  • Limited access controls

  • Data access based on business need only

However, no online system is completely secure. If we experience a serious breach, we will inform you and the ICO where required.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email. Please check this page regularly to stay informed.

 

Contact Us

If you have any questions, concerns, or would like to exercise your data rights, contact us at:

Pick Up the Paws


Email: Sarah@pickupthepaws.co.uk
Address: 6 Straw Plait Way, Arlesey, Bedfordshire, SG15 6SJ
Website: www.pickupthepaws.co.uk

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